Help
Short guides for every step. Stuck? Use Help → Contact support inside the app.
- Getting startedFrom sign-up to your first filled-in questionnaire.
- Making the most of your trialYour trial drafts one real questionnaire. Here's how to get a good result from it.
- Adding documentsWhich documents help most, and what Rendro does with them.
- Your company profileThe facts Rendro uses in every answer.
- Importing a questionnaireUpload the Excel or CSV file exactly as you received it.
- Fixing the column mappingWhen Rendro picks the wrong column or header row.
- Reviewing answersConfidence, sources, and the fastest way through a questionnaire.
- Why an answer says Needs review, and how to fix itWhat the flag means, and how to give Rendro what it needs for a sourced answer.
- Exporting your fileGet the same file back, filled in.
- Plans and billingTrial, Free plan, and paid plans.
- The Answer LibraryWhere approved answers go, and how Rendro reuses them.
- Inviting your team and what each role can doOwners, admins, editors and free reviewers.
- Why drafting paused or was limitedTrial and plan limits, and what still works.
- When a file won't upload or export as expectedFile types, limits, and how export handles tricky cells.
- Signing in, passwords and your accountConfirmation emails, resetting a password, and changing your details.
- Your data: where it lives and how to delete itHosting, who can see what, and deleting data.