Trust center / Policies
Data Retention and Deletion Policy
How long customer data is kept and how it is deleted.
Version 1.0 · effective 2026-10-29 · owner Franklin Lupichuk, Founder
Retention
- Customer data is kept while the customer uses Rendro.
- Owners and admins can turn on automatic deletion: each questionnaire is deleted 7 or 30 days after it was first exported. Approved answers in the Answer Library stay.
Deletion
- Deleting a document removes the file, its extracted text and its search vectors.
- Deleting a questionnaire removes the file, its questions, answers and exports, immediately.
- Owners can delete their whole workspace and its files themselves (Settings, General).
- On request, or when a subscription ends and the customer asks, we delete all of a workspace's data within 30 days.
Export
- Customers can export their questionnaires and Answer Library at any time.